1. Returns window

We accept returns within 14 calendar days of your delivery date. To be eligible for return, garments must remain in pristine, unworn, unwashed condition with all original fabric tags and packaging intact.

2. How to start a return

To initiate a return, email our client relations team at divyarajc2@gmail.com specifying your order reference and reason for return. We will furnish return dispatch instructions and shipping credentials.

3. Refunds

Upon arrival at our atelier, your return undergoes inspection within 2 business days. Approved refunds are credited directly to your original payment instrument within 7 business days.

4. Exchanges

Exchanges for alternate sizes or garments are subject to archive inventory availability. If your desired sizing is unavailable, a full refund will be processed in accordance with our return guidelines.

5. Demonstration notice

KXM is a demonstration brand — this policy is shown for reference.