1. Shipping policy

Each piece is prepared and dispatched within 2 business days of order confirmation. Domestic delivery within India typically completes within 5–7 business days. International delivery arrives within 10–15 business days depending on destination customs clearance.

2. Complimentary shipping

We are pleased to provide complimentary standard shipping on all domestic orders totaling ₹15,000 or greater. Applicable shipping fees for orders beneath this threshold are calculated at checkout based on weight and destination.

3. Tracking & delivery

A dispatch confirmation email containing unique carrier tracking coordinates is transmitted the moment your package departs our atelier. Deliveries require signature upon receipt to safeguard your garments.

4. Demonstration notice

KXM is a demonstration brand — this policy is shown for reference.